Active Incident

Updated a few seconds ago

Scheduled Maintenance

Planned Engineering Work - minor disruptionPlanned Maintenance

Schedule

February 8, 2023 9:00AM - 10:00AM UTC

Components

Order Processing, License Delivery

Description

Our Engineers will perform an update to a section of our database. While we don't expect that this will affect Paddle users or your customers, minor disruptions might occur while the work is being carried out. Please let Support know should you have any queries. Thank you!
Some buyers are experiencing delays in receiving emails from PaddleOperational

Incident Status

Operational

Components

License Delivery, Outbound Email


February 3, 2023 6:53PM UTC
[Monitoring] Our provider has identified the cause of the issue and their queues are now all caught up. Buyers have received emails that were initially delayed and new emails are being delivered as expected. We will continue to monitor this and keep you posted if anything changes. Thanks for your patience.

February 3, 2023 6:19PM UTC
[Investigating] Our provider is still investigating the issue causing delays in sending emails but are seeing the queues go down in the meantime. They estimate the delays to be ~10 minutes. We apologize for the inconvenience and will continue to keep you posted.

February 3, 2023 5:24PM UTC
[Investigating] Our third party mail service is currently experiencing a delay in sending outbound emails. We will continue to post updates regarding this issue as we receive them.
Buyers experiencing intermittent PayPal processing issuesOperational

Incident Status

Operational

Components

Checkout


February 3, 2023 6:21PM UTC
[Monitoring] PayPal have confirmed that the impact of this incident has been mitigated as of 17:27 GMT and we haven't seen any errors for PayPal transactions on our end since 17:13 GMT. During the time of the incident, some buyers experienced issues with completing a purchase via PayPal. All other payment methods still worked as usual. We will monitor for another 24h before we're closing the incident. Please accept our apologies for this disruption and reach out to sellers@paddle.com if you have any further questions.

February 3, 2023 5:22PM UTC
[Investigating] The team has identified issues in processing checkouts specific to the PayPal method of payment (subscription/one-off). We're currently investigating the cause and impact and will follow up here to announce updates as more information comes to light. We apologise for any inconvenience caused; please contact sellers@paddle.com with any questions.

Checkout




Operational

Order Processing




Operational

License Delivery




Operational

Paddle API




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

SDK API (v3)




Operational

SDK API (v2)




Operational

Seller Dashboard




Operational

Affiliates




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

Metrics

Checkout Load Time

344.71ms




Checkout Load Time

372.29ms




Checkout Load Time

372.90ms




External Services

Amazon Web Services

Cloudflare

Mailgun

Paypal

Postmark

History

No incidents in the last 7 days