All Systems Operational

Updated a few seconds ago

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

ProfitWell (3rd Party API)

Operational

Affiliates

Operational

Buyer Support

Operational

Metrics

Checkout Load Time

212.04ms




Checkout Load Time

190.71ms




Checkout Load Time

176.03ms




External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Cloudflare

Cloudflare

GitHub

Mailgun

New Relic

Paypal

Pingdom

Postmark

History (Last 7 days)

We are currently experiencing delays with our outbound email serviceDegraded Performance

Incident Status

Degraded Performance


Components

License Delivery, Webhooks & Alerts, Outbound Email




February 22, 2021 11:36PM UTC
[Resolved] Our 3rd-party provider has not experienced any further issues with email delivery and closed out the incident. If you have any questions, please reach out to our Seller Support team.

February 22, 2021 6:55PM UTC
[Monitoring] This issue our 3rd-party provider was experiencing has been fixed and all emails are being delivered as expected. We will continue monitoring the situation and update shortly. If you have any questions in the meantime, please contact sellers@paddle.com.

February 22, 2021 6:10PM UTC
[Investigating] Outbound emails may be delayed due to service issues with our provider. We will post here as soon as an update is available. In the meantime, further details are available on Postmark's status page: https://status.postmarkapp.com/incidents/145039
Some customers may be experiencing delays in order fulfilmentPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Order Processing, Webhooks & Alerts




February 21, 2021 6:28PM UTC
[Resolved] We have not experienced any further delays in order fulfilment and are closing out this incident. If you have any questions, please reach out to our Seller Support team.

February 21, 2021 5:32AM UTC
[Monitoring] Our engineers identified the cause of the issue and deployed changes to resolve the problem. Orders are being fulfilled without delays and customers are receiving their products. We apologize for the inconvenience. If you have any questions, please feel free to contact sellers@paddle.com.

February 21, 2021 4:50AM UTC
[Investigating] We are investigating an issue where a number of webhooks are failing resulting in a slight delay in order fulfilment. We will post an update as soon as we know more.