Active Incident

Updated a few seconds ago

SDK activation issue when upgrading to CatalinaOperational

Incident Status

Operational

Components

SDK API (v3), SDK API (v2)


October 9, 2019 5:53PM UTC
[Investigating] We are currently investigating an issue with applications using both Paddle and Devmate SDK’s prompting customers to re-activate their software after performing an upgrade to Catalina. From our initial investigations, this seems to be caused by the MAC address changing on devices when upgrading to Catalina and unfortunately this is one of the mechanisms we use to uniquely identify a device. Most customers have sufficient activations on their accounts to enable them to re-active successfully, however customers without any remaining activations will be unable to use their application. To help mitigate against this problem, we will shortly be increasing the number of activations for all our SDK customers so that they can successfully activate. Our order support team is standing by to help customers with activation issues and to provide licenses to customers who have misplaced their original emails. Our order support team can be contacted by emailing help@paddle.com We will update this incident as we learn more.

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

ProfitWell (3rd Party API)

Operational

Metrics

Checkout Load Time

175.39ms




Checkout Load Time

203.71ms




Checkout Load Time

181.93ms




External Services

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History

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