All Systems Operational

Updated a few seconds ago

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

ProfitWell (3rd Party API)

Operational

Affiliates

Operational

Buyer Support

Operational

Checkout Load Time

203.79ms




Checkout Load Time

189.14ms




Checkout Load Time

242.48ms




External Services

History (Last 7 days)

Incident Status

Degraded Performance


Components

Webhooks & Alerts





December 1, 2020 9:49AM UTC
[Resolved] We've not seen any further delays in webhook processing, so we are closing out this incident. If you have any questions, you can reach out to our support team.

November 30, 2020 6:28PM UTC
[Monitoring] Our engineers have identified the cause of the issue and have deployed a fix to resolve the issue. Our webhook queues are now down to zero.. We will continue to monitor our queue, but we do not expect any further issues.

November 30, 2020 5:26PM UTC
[Investigating] Our engineers are currently investigating issues with delayed webhooks. We've also had a number of buyers contacting our order support team who are waiting for their products to activate. ( also caused by delayed webhooks ). We will update here as we learn more.

Incident Status

Partial Service Disruption


Components

Checkout





November 27, 2020 11:01AM UTC
[Resolved] We've not seen any further issues following this incident. As promised, we have emailed out to all sellers more details about this incident and the steps we are taking to improve our resilience.

November 25, 2020 10:19PM UTC
[Monitoring] The issue we were experiencing with PayPal has been resolved and our services are back to normal operation again. We will continue to monitor our checkout closely and will be posting a postmortem on the incident with more information shortly. If you are still experiencing any issues, please reach out to our support team at sellers@paddle.com.

November 25, 2020 9:52PM UTC
[Investigating] We are currently experiencing a service disruption on the checkout affecting PayPal. We apologize for the inconvenience and will provide an update as soon as possible. Please use alternative payment methods where possible in the meantime.

November 25, 2020 8:25PM UTC
[Monitoring] The issues with AWS are still ongoing, however our engineers have successfully deployed changes to bring our services back to normal operation. We will continue to monitor our checkout closely and will post a postmortem on the incident with more information after we've fully resolved the issue. We're really sorry for the disruption which has been caused today, we appreciate this is really bad timing and will be taking actions to ensure this does not re-occur. We will update here with more information once available. If you are still experiencing any issues, please reach out to our support team at sellers@paddle.com

November 25, 2020 7:38PM UTC
[Identified] The issues with AWS are still ongoing - Our engineers are still actively working to mitigate the problems and restore service as fast as possible. We will keep everyone updated here as there is more information.

November 25, 2020 5:41PM UTC
[Identified] The issues with AWS are still ongoing - Our engineers are actively working to mitigate the problems to restore service as fast as possible by investigating our services in the affected region and in parallel also bringing up our platform in a different AWS region in the event that Amazon engineers are not able to restore service quickly. We will keep everyone updated here as there is more information.

November 25, 2020 3:55PM UTC
[Identified] Our engineers have confirmed the issues we are experiencing are due to an ongoing outage within Amazon’s AWS infrastructure. Our engineers are currently working on mitigating the issue.

November 25, 2020 3:33PM UTC
[Investigating] We are continuing to see buyers are unable to open checkouts across all regions. Our team are investigating and we will update here as we learn more.

November 25, 2020 3:03PM UTC
[Investigating] Our monitoring has identified a problem that is leading to some buyers being unable to open Paddle checkouts. We are currently investigating this and will update as we learn more.

Incident Status

Partial Service Disruption


Components

Paddle API, Seller Dashboard





November 27, 2020 11:00AM UTC
[Resolved] We've not seen any further issues following this incident. As promised, we have emailed out to all sellers more details about this incident and the steps we are taking to improve our resilience.

November 25, 2020 8:25PM UTC
[Monitoring] The issues with AWS are still ongoing, however our engineers have successfully deployed changes to bring our services back to normal operation. We will continue to monitor our checkout closely and will post a postmortem on the incident with more information after we've fully resolved the issue. We're really sorry for the disruption which has been caused today, we appreciate this is really bad timing and will be taking actions to ensure this does not re-occur. We will update here with more information once available. If you are still experiencing any issues, please reach out to our support team at sellers@paddle.com

November 25, 2020 7:38PM UTC
[Identified] The issues with AWS are still ongoing - Our engineers are still actively working to mitigate the problems and restore service as fast as possible. We will keep everyone updated here as there is more information.

November 25, 2020 5:42PM UTC
[Identified] The issues with AWS are still ongoing - Our engineers are actively working to mitigate the problems to restore service as fast as possible by investigating our services in the affected region and in parallel also bringing up our platform in a different AWS region in the event that Amazon engineers are not able to restore service quickly. We will keep everyone updated here as there is more information.

November 25, 2020 3:55PM UTC
[Identified] Our engineers have confirmed the issues we are experiencing are due to an ongoing outage within Amazon’s AWS infrastructure. Our engineers are currently working on mitigating the issue.

November 25, 2020 3:37PM UTC
[Investigating] The on-going issue with our 3rd party provider has affected the load times of our dashboard and is also leading to delays and errors from our Paddle API's. Our engineers are continuing to investigate the issue.