All Systems Operational

Updated a few seconds ago

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

Affiliates

Operational

Buyer Support

Operational

Paddle.com

Operational

Developer Documentation

Operational

Checkout Load Time

325.65ms




Checkout Load Time

335.14ms




Checkout Load Time

333.45ms




External Services

History (Last 7 days)

Incident Status

Degraded Performance


Components

Outbound Email





August 3, 2022 11:27AM UTC
[Resolved] The issue has been resolved. Thank you for your patience while we dealt with this incident.

August 2, 2022 11:08AM UTC
[Monitoring] Our Engineers successfully implemented a fix and processed the backlog of emails that had accumulated over the course of this issue which occurred between 01/08/2022 9.41pm UTC +1 until 02/08/2022 11.12am UTC +1. The whole backlog has now been processed and we are seeing normal processing of emails again. We are very sorry for the disruption on this occasion, and the impact this had on your customers' experience. We will take steps to prevent this from happening again in the future. Please contact support with any questions or concerns.

August 2, 2022 9:44AM UTC
[Identified] Our engineers have identified why we were not sending outbound emails and new emails are now being sent again. We are working on processing any emails that haven't been sent yet and will post an update as soon as possible.

August 2, 2022 7:33AM UTC
[Investigating] Our engineers are aware of email delivery delays affecting all outbound emails sent from Paddle. We are currently investigating the cause and will post an update here as soon as we know more.
Database MaintenancePlanned Maintenance

Description

We will be performing database maintenance on our core systems to improve performance. We expect this will take about 4-hours to complete. During our maintenance window, some customers may notice an interruption to their usual service for up to a minute, but we expect most customers will see no impact at all. No further impact is expected, but please do not hesitate to reach out to Customer Support team with any questions or concerns.


Components

Checkout



Schedule

August 2, 2022 5:00AM - August 2, 2022 9:00AM UTC



August 2, 2022 8:05AM UTC
[Update] The maintenance work is now completed. Thank you for your patience while this work took place.

August 2, 2022 5:00AM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

License Delivery, Outbound Email





August 1, 2022 7:47PM UTC
[Resolved] The incident our third-party email provider was experiencing has been resolved. New emails are being sent out immediately. Please contact sellers@paddle.com if you have any questions. Thank you.

July 31, 2022 10:10PM UTC
[Monitoring] The incident our third-party email provider was experiencing has been resolved. New emails are being sent out immediately whilst our engineers are currently looking into a fix for emails waiting in a queue to be sent. We'll continue to monitor and provide updates as needed. We apologise for any inconvenience.

July 31, 2022 2:50PM UTC
[Monitoring] The incident our third-party email provider was experiencing has been resolved. New emails are being sent out immediately whilst our engineers are currently looking into a fix for emails waiting in a queue to be sent. We'll continue to monitor and provide updates as needed. We apologise for any inconvenience.

July 31, 2022 1:33PM UTC
[Identified] The incident our third-party email provider is experiencing is related to issues with outbound sending. The current issue is with ISP blocks causing elevated bounces for some buyers. This started at 6.30am BST. Our third-party provider is working on removing the block causing these bounces and also moving traffic off the affected IPs until this is resolved. We will update you as soon as more details become available.

July 31, 2022 1:06PM UTC
[Investigating] Our transactional email provider is currently investigating issues whereby messages are not currently being sent. This may result in delays in buyers receiving emails sent from Paddle including order confirmations and delivery details.