Checkout, Paddle API, Seller Dashboard
May 19, 2025 9:44AM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed.
If you have any questions or concerns, please feel free to contact our Customer Support team at sellers@paddle.com.
May 16, 2025 9:45PM UTC
[Monitoring] The checkout functionality has been stable since approximately 22:15 BST. Our engineering team has implemented a fix to the underlying issue that was causing a drop in checkout completions and affecting the Vendor Dashboard, Classic APIs, Paddle Classic Checkout Creation, and Paddle.net.
We are continuing to closely monitor the system to ensure ongoing stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com
May 16, 2025 8:52PM UTC
[Investigating] We are continuing to investigate the issue causing a drop in checkout completions.
Our engineering team has identified that this issue is affecting the following areas:
Seller Dashboard
Classic APIs
Paddle Classic Checkout Creation
Paddle.net
We are actively working to understand the root cause and implement a solution across all affected services. We will provide further updates as soon as they are available.
May 16, 2025 8:35PM UTC
[Investigating] We are currently investigating an issue that is causing a drop in checkout completions. Our Engineering team is actively working to identify the root cause and implement a solution.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.