June 18, 2025 8:06AM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed.
If you have any questions or concerns, please don’t hesitate to contact us at sellers@paddle.com.
Thank you for your patience.
June 17, 2025 4:14PM UTC
[Monitoring] We've identified the issue affecting our Retain platform and have deployed a fix.
Our engineering team has resolved the root cause, and these widgets are now functioning as expected. We're closely monitoring the platform to ensure full stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com
June 17, 2025 4:03PM UTC
[Investigating] We are currently investigating an issue affecting our Retain platform.
This is causing problems with the functionality of Retain widgets, including Payment recovery, Cancellation, Reactivation and Term optimization.
Our engineering team is actively working to identify the root cause and implement a solution. We will provide further updates as soon as they are available.
We apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at sellers@paddle.com
