Partial Service Disruption
July 9, 2025 10:59AM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed.
If you have any questions or concerns, please don’t hesitate to contact us at sellers@paddle.com.
Thank you for your patience.
July 8, 2025 9:48AM UTC
[Monitoring] A fix has been deployed for the issue impacting the Customer Portal for Paddle Billing. Users can now see payments again and update/ delete their saved payment methods. This was not possible between 12.30pm UTC on 4th July, and 9.30am UTC on 8th July, 2925 .
The Customer Portal is now functioning as expected. We'll be closely monitoring the platform to ensure continued stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
July 8, 2025 8:57AM UTC
[Identified] Our engineers have identified an issue with our Customer Portal not showing payments and saved payment methods for Paddle Billing. Instead, when users log into the Customer Portal to see the subscriptions page, they will see an error. Subscriptions can still be cancelled, however, users currently cannot delete saved payment methods.
A fix is being worked on and we will update the status page once we have restored the Customer Portal's full functionality.
We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.
