Active Incident

Updated a few seconds ago

Intermittent Card Payment Problems - Upstream ProviderOperational

Incident Status

Operational

Components

Order Processing


January 22, 2020 6:06PM UTC
[Monitoring] We have just seen some occasional card payments fail due to an issue with an upstream provider. We have been advised a fix has been implemented, and they are monitoring. If any of your customers have experienced problems paying with cards without any other possible explanation, please advise them to try again or try using Paypal/ApplePay. If you have any concerns, please contact Support.

January 22, 2020 6:02PM UTC
[Identified] We have just seen some occasional card payments fail due to an issue with an upstream provider. We have been advised a fix has been implemented, and they are monitoring. If any of your customers have experienced problems paying with cards without any other possible explanation, please advise them to try again or try using Paypal/ApplePay. If you have any concerns, please contact Support.

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

ProfitWell (3rd Party API)

Operational

Affiliates

Operational

Metrics

Checkout Load Time

182.08ms




Checkout Load Time

177.14ms




Checkout Load Time

172.17ms




External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Cloudflare

Cloudflare

GitHub

Mailgun

New Relic

Paypal

Pingdom

Postmark

History

No incidents in the last 7 days