June 27, 2025 4:09PM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed.
If you have any questions or concerns, please don’t hesitate to contact us at sellers@paddle.com.
Thank you for your patience.
June 26, 2025 3:36PM UTC
[Monitoring] A fix has been deployed for the issue impacting the Alipay checkout experience. Previously, buyers using Alipay with both Paddle Billing and Paddle Classic experienced the popup window not automatically closing upon purchase completion, and the checkout.completed Paddle.js event not firing.
Everything is now functioning as expected. We'll be closely monitoring the platform to ensure continued stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
June 25, 2025 2:09PM UTC
[Identified] Our engineers have identified the issue impacting the checkout experience for buyers using Alipay with both Paddle Billing and Classic.
We are actively working to resolve the root cause and restore normal service. We'll update you as soon as more information is available.
We apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at sellers@paddle.com.
June 25, 2025 11:27AM UTC
[Investigating] Our engineers are currently investigating an issue which is impacting the checkout experience for buyers choosing Alipay for Paddle Billing and Classic.
This is causing the Alipay popup window to not automatically close when a purchase is completed. Additionally, the checkout.completed PaddleJS event is not being fired for Alipay. Please rest assured, that the payment processing itself is not impacted.
We will update the status of the service once our engineers have found the cause and restored our usual service.
