All Systems Operational

Updated a few seconds ago

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

Affiliates

Operational

Buyer Support

Operational

Metrics

Checkout Load Time

155.96ms




Checkout Load Time

166.71ms




Checkout Load Time

173.34ms




External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Cloudflare

Cloudflare

GitHub

Mailgun

New Relic

Paypal

Pingdom

Postmark

History (Last 7 days)

Urgent Database MaintenancePlanned Maintenance

Description

We're performing some urgent maintenance on the core Paddle database at 9.25 today. We expect this maintenance to only take around 10 mins. We do not expect any customers to be impacted by this maintenance. We're sorry for the short notice on this. If you have any questions, you can reach out to our success team who will be happy to help out.


Components

Order Processing



Schedule

April 15, 2021 8:25AM - April 15, 2021 9:00AM UTC


April 15, 2021 8:34AM UTC
[Update] We have finished our maintenance and everything is looking good. If you have any questions, you can reach out to our seller support team. Have a great day everyone!

April 15, 2021 8:26AM UTC
[Update] We have now started our maintenance.
Checkout recovery emails are not delivering to customersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Outbound Email




April 13, 2021 1:49PM UTC
[Resolved] We've seen no further issues or delays in sending our checkout recovery emails, so we are closing this incident. If you have any questions, you can reach out to our seller support team.

April 12, 2021 4:53PM UTC
[Monitoring] Our 3rd party service has restored service and checkout recovery emails are now sending normally. Our engineers will continue to monitor this closely over the next 24 hours before we close this incident. If you have any questions, you can reach out to our seller support team.

April 10, 2021 9:39AM UTC
[Identified] Our engineers have identified the cause of our checkout recovery emails not being delivered and are currently working with our 3rd party email provider to resolve the issue. We will resend all the affected recovery emails once our 3rd party provider restores their service.

April 10, 2021 9:11AM UTC
[Investigating] Our engineers are currently investigating an issue with our checkout recovery emails not delivering to customers. We will update here once we learn more