All Systems Operational

Updated a few seconds ago

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

Affiliates

Operational

Buyer Support

Operational

Metrics

Checkout Load Time

281.08ms




Checkout Load Time

297.00ms




Checkout Load Time

302.03ms




External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Cloudflare

Cloudflare

GitHub

Mailgun

New Relic

Paypal

Pingdom

Postmark

History (Last 7 days)

Recent problem with license code delivery for some buyersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

License Delivery




January 20, 2022 5:13PM UTC
[Resolved] Our engineers have confirmed they have not seen any further issues and so we are closing this incident.

January 18, 2022 3:41PM UTC
[Monitoring] We identified an issue this morning (UTC) where license codes delivered via Fulfilment Webhooks were not correctly sent to the customers' emails. Our Engineers quickly resolved the issue and ensured that license codes were being sent as normal again. We continue to closely monitor the situation in the hours ahead. We will reach out to those sellers that regrettably have customers affected by this, and provide them with support. If you have any questions or concerns, please contact Support.