We're performing some urgent maintenance on the core Paddle database at 9.25 today.
We expect this maintenance to only take around 10 mins. We do not expect any customers to be impacted by this maintenance.
We're sorry for the short notice on this. If you have any questions, you can reach out to our success team who will be happy to help out.
April 15, 2021 8:25AM - April 15, 2021 9:00AM UTC
April 15, 2021 8:34AM UTC
[Update] We have finished our maintenance and everything is looking good. If you have any questions, you can reach out to our seller support team. Have a great day everyone!
[Resolved] We've seen no further issues or delays in sending our checkout recovery emails, so we are closing this incident. If you have any questions, you can reach out to our seller support team.
April 12, 2021 4:53PM UTC
[Monitoring] Our 3rd party service has restored service and checkout recovery emails are now sending normally. Our engineers will continue to monitor this closely over the next 24 hours before we close this incident. If you have any questions, you can reach out to our seller support team.
April 10, 2021 9:39AM UTC
[Identified] Our engineers have identified the cause of our checkout recovery emails not being delivered and are currently working with our 3rd party email provider to resolve the issue. We will resend all the affected recovery emails once our 3rd party provider restores their service.
April 10, 2021 9:11AM UTC
[Investigating] Our engineers are currently investigating an issue with our checkout recovery emails not delivering to customers. We will update here once we learn more