Active Incident

Updated a few seconds ago

Subscription licensing issueOperational

Incident Status

Operational

Components

License Delivery


June 1, 2020 2:02PM UTC
[Monitoring] We have identified the cause of the problem and have deployed some changes to fix both order fulfilment and tax calculation services to bring them into normal working order. We will continue to monitor both services to ensure no further problems occur. If you have any further questions, our support team is ready to help out.

June 1, 2020 1:10PM UTC
[Investigating] We now know that this issue is also affecting the Get Prices API, causing problems when the API calculate taxes. This is causing the API to incorrectly set all tax to be 0. We continue to investigate this as a matter of priority. For any questions or concerns, please contact Support.

June 1, 2020 11:56AM UTC
[Investigating] We are currently seeing an issue with order fulfilment for subscription licenses. We are investigating as a priority and will come back with an update as soon as we have more information. Please contact support if you have any questions.

Checkout

Operational

Order Processing

Operational

License Delivery

Operational

Paddle API

Operational

Webhooks & Alerts

Operational

Outbound Email

Operational

CDN

Operational

SDK API (v3)

Operational

SDK API (v2)

Operational

Seller Dashboard

Operational

ProfitWell (3rd Party API)

Operational

Affiliates

Operational

Metrics

Checkout Load Time

172.21ms




Checkout Load Time

186.00ms




Checkout Load Time

179.53ms




External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Cloudflare

Cloudflare

GitHub

Mailgun

New Relic

Paypal

Pingdom

Postmark

History (Last 7 days)

Some customers may be experiencing checkout errorsService Disruption

Incident Status

Service Disruption


Components

Checkout




May 31, 2020 4:03PM UTC
[Resolved] There have been no further issues affecting card payments since our 3rd party service provider updated their SSL certificate.

May 30, 2020 12:45PM UTC
[Monitoring] Our 3rd party service provider has updated their SSL certificate and this has resolved the connection issues we were seeing. We have re-enabled all card payments on the checkout. We do not expect any further issues, but will continue to closely monitor card payments for the next hours.

May 30, 2020 12:16PM UTC
[Identified] We have identified the problem with one our of 3rd party services and have contacted them to resolve the issue. In the meantime our engineers have disabled card payments on our checkout. We will update here once our 3rd party service provider have corrected the SSL issue they are experiencing.

May 30, 2020 11:47AM UTC
[Investigating] Our engineers are continuing to investigate the issue, but we have identified that only card payments are affected and other checkouts are functioning normally. We will update here as we learn more.

May 30, 2020 11:32AM UTC
[Investigating] Our monitoring has alerted us that several checkouts are failing with errors and affected customers will be unable to complete their transactions. We are currently investigating the cause of the problem and will update here as we learn more.
PayPal service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Checkout




May 29, 2020 2:01PM UTC
[Resolved] Everything working as expected after Paypal fixed the issue.

May 28, 2020 2:32PM UTC
[Monitoring] PayPal has regained operation again, and payments are going through as normal again. Should you have any problems, please contact support.

May 28, 2020 1:03PM UTC
[Identified] PayPal is currently experiencing service disruptions which are causing our checkouts using Paypal to fail. Once PayPal service is back to normal, we will update again. Please use alternative payment methods where possible in the meantime.