Active Incident

Updated a few seconds ago

Delay in Processing Subscription Renewals (Paddle Billing)Operational

Incident Status

Operational

Components

Checkout, Webhooks & Alerts, Outbound Email, Order Processing


May 22, 2025 8:56PM UTC
[Monitoring] Between 6:06 PM and 8:56 PM UTC, we have experienced an issue that caused a delay in processing subscription renewals on Paddle Billing. During this period, sellers also experienced delays in receiving subscription webhook notifications, and buyers experienced delays in the completion of the checkout as well as receiving receipt emails. Our Engineering team has identified the cause of the delay and implemented a fix. Since 8:27 PM UTC, subscription renewals are processing as expected and the processing of transactions is fully operational again since 8:56 PM UTC. We are closely monitoring the platform to ensure stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

May 22, 2025 7:07PM UTC
[Investigating] As of 6:06 UTC, we are experiencing delays in processing subscription renewals on Paddle Billing. This also affects subscription webhooks, checkout completion, and buyer emails related to renewals. If you have any questions or need assistance, please feel free to reach out to us at sellers@paddle.com.

Checkout




Operational

Paddle API




Operational

Seller Dashboard




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

Order Processing




Operational

License Delivery




Operational

Retain




Operational

Customer Support




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

External Services

Cloudflare

Mailgun

Paypal

Postmark

History (Last 7 days)

Some customer might experience Checkout Completion IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Checkout, Paddle API, Seller Dashboard




May 19, 2025 9:44AM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed. If you have any questions or concerns, please feel free to contact our Customer Support team at sellers@paddle.com.

May 16, 2025 9:45PM UTC
[Monitoring] The checkout functionality has been stable since approximately 22:15 BST. Our engineering team has implemented a fix to the underlying issue that was causing a drop in checkout completions and affecting the Vendor Dashboard, Classic APIs, Paddle Classic Checkout Creation, and Paddle.net. We are continuing to closely monitor the system to ensure ongoing stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com

May 16, 2025 8:52PM UTC
[Investigating] We are continuing to investigate the issue causing a drop in checkout completions. Our engineering team has identified that this issue is affecting the following areas: Seller Dashboard Classic APIs Paddle Classic Checkout Creation Paddle.net We are actively working to understand the root cause and implement a solution across all affected services. We will provide further updates as soon as they are available.

May 16, 2025 8:35PM UTC
[Investigating] We are currently investigating an issue that is causing a drop in checkout completions. Our Engineering team is actively working to identify the root cause and implement a solution. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.