All Systems Operational

Updated a few seconds ago

Checkout




Operational

Paddle API




Operational

Seller Dashboard




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

Order Processing




Operational

License Delivery




Operational

SDK API




Operational

Customer Support




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

External Services

Cloudflare

Mailgun

Paypal

Postmark

History (Last 7 days)

Production Environment Database maintenancePlanned Maintenance

Description

On Nov 20th at 06:00 AM UTC we will be upgrading our Production Environment Database in preparation for Black Friday & Cyber Monday. We expect this maintenance to take around 6 hours to complete. During this period, we expect a small period of less than a few minutes downtime as our upgrades take effect. No further impact is expected, but please do not hesitate to reach out to our Customer Support team at sellers@paddle.com with any questions or concerns.


Components

Checkout, Paddle API, Seller Dashboard, Webhooks & Alerts, Order Processing



Schedule

November 20, 2024 6:00AM - November 20, 2024 12:00PM UTC


November 20, 2024 8:45AM UTC
[Update] Scheduled maintenance has been completed successfully. No further impact is expected, but please do not hesitate to reach out to our Customer Support team at sellers@paddle.com with any questions or concerns.

November 20, 2024 6:00AM UTC
[Update] Scheduled maintenance is starting.
Delay in License Delivery for Paddle ClassicDegraded Performance

Incident Status

Degraded Performance


Components

License Delivery




November 18, 2024 5:36PM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed. Please reach out to support via sellers@paddle.com should you have any questions or concerns.

November 17, 2024 6:05PM UTC
[Monitoring] On Sunday, November 17th, from 5:02 PM to 5:44 PM UTC, customers experienced delays in receiving Licenses for Paddle Classic. During this time, customers faced delays in receiving order confirmation emails and notifications. The issue has been identified and resolved. Once the service was restored, all pending orders were processed successfully. We apologies for the disruption to our service. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.