All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Database MaintenancePlanned Maintenance

Schedule

April 8, 2025 7:00AM - 12:00PM UTC

Components

Checkout

Description

On April 8th, 2025, at 07:00 AM UTC, we will be performing database maintenance on our payment processing system. This maintenance is expected to last approximately 5 hours, with a brief period of a few minutes where some customers may experience interruptions to checkouts. We do not anticipate any further impact, but if you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
Database MaintenancePlanned Maintenance

Schedule

April 10, 2025 7:00AM - 12:00PM UTC

Components

Checkout, Seller Dashboard

Description

On April 10th, 2025, at 07:00 AM UTC, we will be performing database maintenance on our payment processing system. This maintenance is expected to last approximately 5 hours. During this time, some customers may experience a brief interruption to checkouts for a few minutes, and payment-related functionality on the Vendor Dashboard may be temporarily degraded. We do not anticipate any further impact, but if you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

Checkout




Operational

Paddle API




Operational

Seller Dashboard




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

Order Processing




Operational

License Delivery




Operational

Retain




Operational

Customer Support




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

External Services

Cloudflare

Mailgun

Paypal

Postmark

History (Last 7 days)

Some Customers Experienced Issues with Checkout in Paddle ClassicOperational

Incident Status

Operational


Components

Checkout, Paddle API




March 28, 2025 12:14PM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed. If you have any questions or concerns, please feel free to contact our Customer Support team at sellers@paddle.com.

March 27, 2025 11:18AM UTC
[Monitoring] Between 06:24 AM and 10:50 AM UTC on March 27, 2025, checkout links using the pay.paddle.com/checkout/{id} format returned a 400 HTTP response code, preventing buyers from completing purchases. During this period, sellers using these links experienced checkout failures. Checkout links using buy.paddle.com/product/{id} remained functional. Our Engineering team identified the cause of the issue and already fixed it, and pay.paddle.com resumed functioning as expected at 10:50 AM UTC. We are closely monitoring the platform to ensure stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
Sandbox Database MaintenancePlanned Maintenance

Description

On March 27, 2025, from 08:00 AM to 10:00 AM UTC, we will be performing database maintenance on our sandbox payment processing system. During this 2-hour maintenance window, some customers may experience: - A brief interruption to checkouts for a few minutes - Degraded payment-related functionality on the Vendor Dashboard We do not anticipate any further impact, but if you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com. Thank you for your patience and understanding.


Components

Checkout, Seller Dashboard



Schedule

March 27, 2025 8:00AM - March 27, 2025 10:00AM UTC


March 27, 2025 10:00AM UTC
[Update] Scheduled maintenance is complete.

March 27, 2025 8:00AM UTC
[Update] Scheduled maintenance is starting.
Delayed Paddle Billing Transaction FulfillmentOperational

Incident Status

Operational


Components

Webhooks & Alerts, Outbound Email




March 25, 2025 1:19PM UTC
[Resolved] After a period of monitoring, we can confirm that this issue is fully resolved. With this, the incident is closed. If you have any questions or concerns, please feel free to contact our Customer Support team at sellers@paddle.com.

March 24, 2025 11:44AM UTC
[Monitoring] Between 10:44 AM and 11:11 AM UTC, Paddle Billing transaction fulfillment was slower than expected. During this period, sellers experienced delays in receiving transaction.completed webhook notifications, and buyers experienced delays in receiving receipt emails. Our Engineering team has identified the cause of the delay and implemented a fix. We are closely monitoring the platform to ensure stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.