All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Sandbox Database MaintenancePlanned Maintenance

Schedule

July 23, 2025 8:00AM - 11:00AM UTC

Components

Checkout, Paddle API, Order Processing

Description

We will be performing scheduled maintenance on our Sandbox Databases. During this 3-hour window, customers may experience brief interruptions to Paddle Classic and Billing checkouts, degradation in Paddle APIs and order processing. This maintenance is limited to our sandbox environment and will not affect live transactions. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
Database MaintenancePlanned Maintenance

Schedule

August 6, 2025 8:00AM - 11:00AM UTC

Components

Checkout, Paddle API, Order Processing

Description

We will be performing scheduled maintenance on our Production Databases. During this 3-hour window, customers may experience brief interruptions to Paddle Classic and Billing checkouts, degradation in Paddle APIs and order processing. We do not anticipate any data loss or long-term disruption, but some services may be briefly impacted during the upgrade process. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

Checkout




Operational

Paddle API




Operational

Seller Dashboard




Operational

Webhooks & Alerts




Operational

Outbound Email




Operational

Order Processing




Operational

License Delivery




Operational

Retain




Operational

Customer Support




Operational

Buyer Support




Operational

Paddle.com




Operational

Developer Documentation




Operational

External Services

Cloudflare

Mailgun

Paypal

Postmark

History (Last 7 days)

Some subscription emails for Paddle Classic are currently incorrectDegraded Performance

Incident Status

Degraded Performance


Components

Outbound Email




July 18, 2025 5:05PM UTC
[Resolved] After a period of monitoring, the issue affecting outbound emails for Paddle Classic has been fully resolved. Emails contain the correct renewal date as well as the link to manage the subscription. We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 17, 2025 12:55PM UTC
[Monitoring] We've deployed a fix for the issue impacting Paddle Classic subscription receipt emails. Emails now contain the correct information and are functioning as expected. We'll be closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 17, 2025 11:40AM UTC
[Identified] Our engineers have identified the issue impacting the subscription emails. We are actively working to resolve the root cause and restore normal service. We'll update you as soon as more information is available. We apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 17, 2025 11:33AM UTC
[Investigating] Our engineers are currently investigating an issue with the Paddle Classic subscription receipt emails. This is causing the emails to return an incorrect renewal date and the emails are missing the subscription management URL. This issue only impacts buyers on Paddle Classic who receive a subscription receipt email when the subscription has a free trial period, a promo period or is the initial invoice. We will update the status of the service once our engineers have found the cause and restored our usual service.
Sandbox login issuesDegraded Performance

Incident Status

Degraded Performance


Components

Seller Dashboard




July 16, 2025 2:28PM UTC
[Resolved] After a period of monitoring, the issue affecting sandbox logins has been fully resolved. Logins to the dashboard on the sandbox environment are stable and working as expected. We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 15, 2025 12:32PM UTC
[Monitoring] We've resolved the issue affecting sandbox logins. Logins to the dashboard on the sandbox environment should now be working as expected. We'll be closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 15, 2025 12:28PM UTC
[Investigating] We're currently investigating an issue affecting the sandbox environment. Sellers may encounter an error after logging in, which prevents access to the dashboard on the sandbox environment. Our engineering team is actively working to identify the cause and restore full functionality. We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.
Some Customer might have experienced Paddle Billing checkout issuesOperational

Incident Status

Operational


Components

Checkout




July 15, 2025 2:47PM UTC
[Resolved] The issue has been fully resolved. Our teams have confirmed stability, and all services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

July 14, 2025 2:59PM UTC
[Monitoring] Between 13:16 UTC and 13:18 UTC, we identified an issue causing some degradation across Paddle Billing, which may have briefly impacted checkouts. Things have been resolved now, and we'll continue to closely monitor the platform to ensure full stability. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.