July 18, 2025 5:05PM UTC
[Resolved] After a period of monitoring, the issue affecting outbound emails for Paddle Classic has been fully resolved. Emails contain the correct renewal date as well as the link to manage the subscription.
We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
July 17, 2025 12:55PM UTC
[Monitoring] We've deployed a fix for the issue impacting Paddle Classic subscription receipt emails.
Emails now contain the correct information and are functioning as expected. We'll be closely monitoring the platform to ensure continued stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
July 17, 2025 11:40AM UTC
[Identified] Our engineers have identified the issue impacting the subscription emails.
We are actively working to resolve the root cause and restore normal service. We'll update you as soon as more information is available.
We apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at sellers@paddle.com.
July 17, 2025 11:33AM UTC
[Investigating] Our engineers are currently investigating an issue with the Paddle Classic subscription receipt emails. This is causing the emails to return an incorrect renewal date and the emails are missing the subscription management URL.
This issue only impacts buyers on Paddle Classic who receive a subscription receipt email when the subscription has a free trial period, a promo period or is the initial invoice.
We will update the status of the service once our engineers have found the cause and restored our usual service.